Forgot Password? Issues

If you have tried to use the Forgot Password? link on your mot-r instance, available from the login screen:

Which will lead you to this screen:

There are a few reasons why this mechanism may not work for you:

  1. Sometimes people have multiple email accounts they use, and the email account they have in mot-r, is not the email account they have entered into the reset password field. So, mot-r doesn't send a password reset message to an account that doesn't exist in the application.
  2. If that isn't the case, then our password reset emails often get labelled as SPAM. If you can check your SPAM filter/folder the reset email may have gone there.
  3. Lastly, you may not be registered in mot-r at all with any email. If that's the case, the system will not tell you that you are not a registered user and it will not send any message to your email address to ensure we keep security tight.

If you continue to have problems please reach out at and we'll assist.

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